Return Policy

Return Policy

Thank you for purchasing from Mounet el Bayaa! We want you to be completely satisfied with your products. If you're not satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund

• Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a full refund or exchange. Please contact us within 14 days of receipt with a photo of the damaged product.
• Incorrect Product Received: If you receive the wrong product, we will offer a full refund or send the correct item at no additional charge.
• Change of Mind: If you've changed your mind about the purchase, you may return the product within 5 days of purchase for a refund, provided it is unused, in its original packaging, and in resealable condition.

2. Non-Refundable Items

• Used or opened products (for hygiene or safety reasons)
• Custom or special-order items

3. How to Request a Refund

To initiate a return or refund, please contact our customer service team at [insert contact info] with the following information:

• Order number
• Product name and description
• Reason for the return or refund request
• Photos of the product (if applicable, e.g., if damaged or incorrect)

4. Refund Processing

Once your return is approved, please ship the product back to the address provided by our customer service team. Refunds will be processed to the original payment method once we receive the returned item and verify its condition. Please allow 7-10 business days for the refund to appear in your account.

5. Shipping Costs

• For Damaged or Incorrect Products: We will cover the return shipping costs.
• For Change of Mind: You will be responsible for the return shipping costs.

6. Exchanges

If you wish to exchange the product for a different one, please follow the return process, and we will send out the replacement once the return is processed.